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Official "Help Me - Tech problems!" thread
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Evil Mattaf
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Joined: 07 Sep 2004
Posts: 9
Location: My secret Island...

PostPosted: Tue Sep 07, 2004 9:42 am    Post subject: Reply with quote

Removed
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Last edited by Evil Mattaf on Tue Sep 07, 2004 9:45 am; edited 1 time in total
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Evil Prank Monkey
Evil EG Lead Tester
Evil EG Lead Tester


Joined: 31 Aug 2004
Posts: 104
Location: Knee Deep in Entrails

PostPosted: Tue Sep 07, 2004 9:43 am    Post subject: Reply with quote

Probably bests if you delete that post then pm it to me... like before..
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Monkey Boy
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Joined: 07 Sep 2004
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PostPosted: Tue Sep 07, 2004 1:17 pm    Post subject: Reply with quote

I have the same problem as some peopels here in the forum, my game lacks, and ive tried disable the firewall and everything but it still lacks and hacks! ive discoverd that if you wait til the fist soundtracks is over the menu stops to lack, but if you start the game it continues and is compleatly un-playable! if anyone have any hints or somthing please do post!! i would really love to try this demo, but so far it seem impossible. Thanks everyone!
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DarkSTar
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Joined: 06 Sep 2004
Posts: 3

PostPosted: Tue Sep 07, 2004 5:25 pm    Post subject: Fix my direct 3d roblem Reply with quote

I did 2 thing. One I uninstalled and imediatelt reinstalled my videocard, I installed the developer runtime for directx and them uninstalled it. This fixed and improper regsitry settings I had. Now the game plays flawlessly

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
As so I I start the game the screen goes black and I get the following errors:

Generic application error. Ebanle debug output for detailed information.

Switching to the reference rasterizer,a software device that implemets the entire Diecrct3D feature ste, but runs very slowly..

When I press OK the get the following message.

Generic Application error. Enable debug output for detailed information.
This sample will now exit.

Then the game crashes.

I running WindowsXP English version. with English regional settings.
I've trued running the game with a Radeon 9800PRO and a GeForce 6800GT with the lastest drivers as of today.

I have a pentium 3.0HT with 2 GIGS of memeory (alienware Area 51)
with a soundblaster audigy 2 platium.

I've run dxdiag and all is fine, All my other D3D games run including doom 3 and Halo.

Any ideas would be great.
.
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cheez
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Joined: 06 Sep 2004
Posts: 2

PostPosted: Tue Sep 07, 2004 10:19 pm    Post subject: Reply with quote

cheez wrote:
i get this message when i try to start up the demo. could not find any compatible Direct3d devices. I have directx 9.0c and a geforce 6800 GT. All drivers are updated and working. I have no clue what the problem is.

i fixed my problem. Very Happy i had service pack 2 installed but when i uninstalled it i didn't get the error anymore and it worked.
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Master_Sluggard
Disposable Minion


Joined: 08 Sep 2004
Posts: 12

PostPosted: Wed Sep 08, 2004 12:31 am    Post subject: Reply with quote

AppName: evilgeniusexestub-release.exe AppVer: 1.0.0.0 ModName: elibgraphics-release.dll
ModVer: 0.0.0.0 Offset: 0007bfe6


Game will not even load up Sad

Using XP SP2
Catalyst 4.7 (downgraded from 4.Cool
ATI 9600 XT 256
P4 2.67
786mb ram
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Evil Prank Monkey
Evil EG Lead Tester
Evil EG Lead Tester


Joined: 31 Aug 2004
Posts: 104
Location: Knee Deep in Entrails

PostPosted: Wed Sep 08, 2004 3:15 am    Post subject: Reply with quote

Monkey Boy, We dont have a definitive workaround for this problem just yet, pm me a DXDiag report so I can have a closer look at your system.

DarkSTar, I dont understand your post, are you saying the game runs flawlessly but you have a D3D error message and crash immediately? [which makes no sense] Or is that a quote at the top....or something else?

cheez, Cheers for that Cheez, we support
Windows SP1 not SP2 [but it really should be backwards compatible], I'm gunna take a look at the SP2 problems tho.

Master_Sluggard, 2 things, try reinstalling the demo and or uninstalling SP2. Also why did you downgrade from 4.8?

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Master_Sluggard
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Joined: 08 Sep 2004
Posts: 12

PostPosted: Wed Sep 08, 2004 9:25 am    Post subject: Reply with quote

Is there a way of this game running under XP2? I have reinstalled the demo about 4 times so far.

Because its a graphics issue, and the fact i am having a graphics issue with another game made me wonder about it being a driver problem. Apparently it wasnt.
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Evil Prank Monkey
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Evil EG Lead Tester


Joined: 31 Aug 2004
Posts: 104
Location: Knee Deep in Entrails

PostPosted: Wed Sep 08, 2004 9:30 am    Post subject: Reply with quote

I'm not convinced its a SP2 issue, chances are its a combination of other factors. I've got a clean machine, installed XP pro SP1a then updated everything... as much/far as possible and I've had no problems running the demo so far. Could you run DXDiag, hit the 'save all information' button and then pm it to me.
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Master_Sluggard
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Joined: 08 Sep 2004
Posts: 12

PostPosted: Wed Sep 08, 2004 10:19 am    Post subject: Reply with quote

Will do. PM sent
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Evil Prank Monkey
Evil EG Lead Tester
Evil EG Lead Tester


Joined: 31 Aug 2004
Posts: 104
Location: Knee Deep in Entrails

PostPosted: Wed Sep 08, 2004 11:16 am    Post subject: Reply with quote

Thanks Slug [how come you have this 'directx.cpl' file on your machine?],

Guys atm we are looking into these SP2 issues, the current theory is that its sound related [I'm still trawling through the fixes and known issues with SP2], so if you've got an onboard and pci sound card try uninstalling them, disabling one then installing the latest drivers for the device you kept active. I'll get back with more info when I get it.

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Master_Sluggard
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Joined: 08 Sep 2004
Posts: 12

PostPosted: Wed Sep 08, 2004 11:20 am    Post subject: Reply with quote

its the DX9 control panel file, i think Smile

Thanks for looking into it Mr Monkey. Something to be looked at before the game goes gold?
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Evil Prank Monkey
Evil EG Lead Tester
Evil EG Lead Tester


Joined: 31 Aug 2004
Posts: 104
Location: Knee Deep in Entrails

PostPosted: Wed Sep 08, 2004 12:05 pm    Post subject: Reply with quote

Yea its something we'll definetly be looking into, however there is nothing concrete atm as SP2 is still being tested at Microsoft itself. I'm devoting some time into reproducing this issue once we got it occuring here we can debug it properly and see what needs to be done. Slug if you could send me as much info about your machine as possible (incl. processes/applications that are running on your machine atm and so on).

Cheers again

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Master_Sluggard
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Joined: 08 Sep 2004
Posts: 12

PostPosted: Wed Sep 08, 2004 1:41 pm    Post subject: Reply with quote

See file in url supplied in pm

System dump using Aida. every bit of software, drivers, and hardware running on this PC. Hope it helps
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Rick-sama
Minion with Training


Joined: 02 Sep 2004
Posts: 50
Location: Shores of Hell

PostPosted: Wed Sep 08, 2004 7:17 pm    Post subject: Reply with quote

This is a LONG thread. It'd be hard to wade through all of it.
Anyway, I've had the game crash on me a bunch of times. But not just any crash.
It locks up my whole system. I have to restart.
I'm not using SP2 or overclocking. This kind of crash doesn't usually happen.
I just hope it won't crash like this in the full game.

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